Returns & Exchanges
At Chillbo, we want you to be completely stoked with your new gear, which is why we offer a 30-day hassle-free return and exchange policy. If your purchase doesn't fit your vibe or your lifestyle, we are here to make things right with quick processing and dedicated support.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your unworn items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing